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How to Find a Part?
1. Using the search box
Enter a part description or number in the box. You can then click on the product category to narrow your search. You can use additional filters in most product categories to refine your search to products that meet your specific needs.
2. Search by Product Category
Click on one of the product categories listed on the navigation bar above our homepage, and you can then narrow your search through other product categories and product attributes until you drill down to the product you're looking for.
How to Request a Quote?
You can use one of the following methods :
Option 1: In the navigation bar on the far right of the homepage, click on Whatsapp to connect online
Option 2: Leave your message in the Contact Us section on the far right of the navigation bar at the top of the website
Option 3: You can contact us by e-mail, TEL, Feedback, or Message.
How to Checkout?
You can pay the orders on the website directly or pay by wire transfer offline.
We support: Paypal, Debit or Credit Card.
You can contact us on the website to see the model you need, and we will quote for you.
We support: PayPal, bank account transfer.
Tracking Shipments
We will send you the tracking number of the goods, to track the goods, please search for the tracking number we provide in the corresponding logistics.
Shipping Cost
Shipping starts at $40, but some countries will exceed $40. For example (South Africa, Brazil, India, Pakistan, Israel, etc.)
The basic freight (for package ≤1kg or corresponding volume) depends on the time zone and country.
Shipping cost is based on size, weight, destination of the package. We do not cover shipping or freight charges, insurance, or customs duty at the destination. Our charges only cover the cost of package transportation. Please contact your country's customs office for a more accurate estimate of possible costs.
Shipping Methods
· HJL offers competitive shipping options through top carriers FEDEX, DHL and UPS.
· Note: At present, only FEDEX logistics channel is available in the following European countries (Germany, UK, France, Italy, Spain). The DHL option is only available if the weight exceeds 5KG.
When will My Order Ship?
HJL use multiple shipping providers to deliver your order. The delivery provider will depend on the size of your order and the final delivery location. We will ship according to the regular model and the non-conventional model, the regular model we will ship for you on the same day, the non-conventional model we need to order, usually it takes 1-3 weeks to ship for you.
When your order leaves the HJL warehouse, you will receive a confirmation email with a link that will take you directly to the shipping company's website so that you can track your order online.
Orders may take 2-5 additional days for shipping and delivery. These delays are due to extended warehouse processing times, caused by peak volume, and COVID prevention procedures.
Once your order has been processed for shipment, you will receive an email advising you of the shipping status of your order and its tracking number, if applicable. When the tracking numbers are present, you can click on the link and it will take you directly to the carriers' website so that you can track your order.
Note: It may take up to 24 hours before carriers will display tracking information.
Refund Policy
Refunds are normally accepted within 30 days from the date of the parcel delivered.
Please contact our support team for any issues immediately once you receive your parcels includes but is not limited to below reasons:
1. Not received the parcel normally
Yes, we guarantee a refund or to resend your order if you haven't received the parcel beyond the regular shipping days, except the case which customer takes the responsibility for the unsuccessful delivery such as providing an incorrect shipping address, can not complete the customs clearance due to customer's reason, etc.
Note: If the following issues occurs:
extreme weather, post office delay, customs clearance, local protest, etc. In this case, we are incapable of guaranteeing on-time delivery, but we'll try our best to support you,thanks.
2. Some items missing from my shipment
First, check that you've received all the boxes associated with your order. Then fully empty each box you received, sometimes small parts get caught in crevices or in packing material. If you still can't find your item, please email customer service right away. Include a description of the missing quantities and pictures of the whole parcel. We'll forward them to our warehouse to check the monitor records and the packing pictures records.
Steps:
1. Send email to support team for authorization.
2. We'll check and verify the issues.
3. Offer solutions to customer case by case.
Return Policy
By returning products to HJL, the Customer certifies that the products were purchased fromHJL and there has been no substitution in whole or part of the same product from another supplier, distributor or other such sources of the product.
The return should be in the original packaging and in unused condition (except defective). ESD or moisture-sensitive products should not be opened except under controlled conditions.
Returns are normally accepted within 30 days from the date of the parcel delivered.
When a customer requests a return due to 'non-original/fake/quality problems', a valid quality report from a third-party authoritative organization recognized by our company is required for the return and exchange.
